Identified - The operating system of the PC has been re-installed and the software needed to make Wires-X has been re-installed. Wires-X has been brought back online and is fully functional. However, the Zello Bridge remains offline as a lot of work is needed to bring it back online.
Updated by: Kimberly (KJ7OMO)
Nov 28, 2024 - 02:05 UTC
Investigating - Wires-X and the Zello Bridge were knocked offline due to a mishap that occurred when Kimberly, KJ7OMO, tried to make changes to the computer that handled those two networks.
Created by: Kimberly (KJ7OMO)
Nov 28, 2024 - 02:03 UTC
Investigating - We're not sure what happened, but the D-STAR reflector XLX 072 D was reported offline. Please use one of the Australian D-STAR reflectors while we figure things out. The ETA for a fix is unknown at this time.
Created by: Kimberly (KJ7OMO)
Nov 28, 2024 - 02:39 UTC
Resolved -
It seems like things are running normally for now.
Resolved by: Kimberly, KJ7OMO
Dec 3, 22:51 UTC
Monitoring -
It appears that Allstarlink is back online, but it may possibly be unstable. I'll continue to monitor the situation and we'll see what happens.
Updated by: Kimberly, KJ7OMO
Dec 3, 22:19 UTC
Identified -
It seems like Allstarlink has crashed. I initiated a reboot of the system, let's hope this brings things back up.
Updated by: Kimberly, KJ7OMO
Dec 3, 22:16 UTC
Investigating -
A report was received that Allstar node 2105 and Echolink node KJ7OMO-L are offline. I don't know what caused this issue yet, but I'm looking into it. I'll update y'all when I find out more info.
Created by: Kimberly, KJ7OMO.
Dec 3, 22:00 UTC
Dec 2, 2024
No incidents reported.
Dec 1, 2024
No incidents reported.
Nov 30, 2024
No incidents reported.
Nov 29, 2024
No incidents reported.
Nov 28, 2024
Unresolved incidents: D-STAR Reflector XLX 072 D on the K5SYN Hub is offline, Zello Bridge & Wires-X on the KJ7OMO Hub are offline (Update: Wires-X is back online).
Resolved -
Empathize with those affected and let them know everything is operating as normal.
Nov 27, 01:19 UTC
Monitoring -
Let your users know once a fix is in place, and keep communication clear and precise.
Nov 27, 01:09 UTC
Identified -
As you continue to work through the incident, update your customers frequently.
Nov 27, 01:15 UTC
Investigating -
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Nov 27, 01:45 UTC